Service and Support
Service & Support
Providing comprehensive, end-to-end services and support
Building partnerships, creating customer value, and providing full-spectrum support to help customers secure orders
Pre-Sales Custom Development Services
Provide technical support for customers’ new product development.
Offer custom development for laser sources and software.
Spare Parts Support for Core Modules
Provide spare-parts support regardless of warranty status.
Maintain rolling inventory to ensure in-stock availability.
Third-Party After-Sales Support
Localized technical support in China.
Local third-party technical support in Japan.
Singapore: on-site support within 48 hours; Shenzhen: technical support.
Synchronized Software Update Services
Provide timely, rapid software upgrades.
Perform upgrades in our environment and proactively synchronize to client systems for immediate updates.