Service & support
Service & Support
Providing comprehensive, end-to-end services and support
Building partnerships,
Creating customer value,
Providing full-spectrum support
to help customers secure orders
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Pre-Sales Custom Development ServicesProvide technical support for customers'new product development.
Offer custom development for laser sources and software.
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Spare Parts Support for Core ModulesProvide spare-parts support regardless of warranty status.
Maintain rolling inventory to ensure in-stock availability.
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Third-Party After-Sales SupportLocalized technical support in China.
Local third-party technical support in Japan.
Singapore: on-site support within 48 hours; Shenzhen: technical support.
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Synchronized Software Update ServicesProvide timely, rapid software upgrades.
Perform upgrades in our environment and proactively synchronize to client systems for immediate updates.
